How It Works

Your journey from enquiry to sessions

Understanding the process can reduce uncertainty. Here is what to expect when you reach out to The Cape Somatic and Integrated Therapies.

1

Make an enquiry

Complete the enquiry form, email, or phone the practice. You do not need to have everything figured out before reaching out — simply expressing interest is enough to begin.

2

Initial conversation

The initial conversation provides an opportunity to discuss what you are seeking, ask questions, and consider whether the service is appropriate for your needs. This is a two-way process — it is also a chance for you to assess whether the service feels right.

3

Agree on a service

Together, Andria and you identify the most suitable format — whether counselling, somatic work, mindfulness, yoga, performance support, or a group program. The approach is collaborative and guided by your goals.

4

Begin sessions

Sessions may be offered in person, online, or in another agreed format, subject to suitability and availability. The frequency and pacing of sessions will be discussed and agreed upon together.

5

Review and adjust

The work is reviewed collaboratively over time. The approach, goals, frequency, or referrals may change as your circumstances develop. Flexibility is built into the process — your needs guide the direction.

Practical information

What to expect

Session duration Standard sessions typically run 50–60 minutes. Initial conversations may be shorter.
Session format In person and telehealth options available, subject to suitability.
Appointment frequency Frequency is discussed and agreed collaboratively based on your needs and goals.
Cancellation policy Cancellations or rescheduling requests should be made with reasonable notice. Full details provided at booking.
Fees and payment Fees vary by service type. Payment methods and fee structure confirmed during the initial conversation.
Confidentiality Sessions are confidential within professional and legal limits. The limits of confidentiality will be discussed before sessions begin.
Accessibility Accessibility information available on request, including venue details and any specific requirements.
What to bring No special preparation is required. For yoga or movement sessions, comfortable clothing is recommended and relevant health limitations should be disclosed.
Support person A support person may attend where appropriate and agreed in advance.
Rebates and funding Rebate or funding eligibility (Medicare, private health, NDIS, TAC) should be confirmed during the initial conversation. No eligibility is implied until verified.

Appointments

Cancellation policy

More than 24 hours' notice No charge — the session can be rescheduled at no cost.
Less than 24 hours' notice or missed appointment The full session fee may apply.
Illness or emergency Fees may be waived at Andria's discretion where illness or an emergency prevents attendance.
Practitioner cancellation If Andria needs to cancel a session, it will be rescheduled at no cost to the client.

Cancellations should be made by phone or email. Please provide as much notice as possible so the appointment time can be offered to someone else.

Ready to take the first step?

You do not need to have everything figured out before reaching out. Simply making contact is the first step.

Make an Enquiry View Services
This is not an emergency or crisis service If you or someone else is in immediate danger, call emergency services on 000. For urgent mental health support in Australia, contact Lifeline on 13 11 14 or attend an emergency department.